Rubbish Removal Brixton Customer Privacy Policy

This Privacy Policy explains how Rubbish Removal Brixton collects, uses, stores and shares personal data relating to customers in the Brixton area. It applies to all customers and prospective customers who contact us, request a quote, book a service, or otherwise interact with Rubbish Removal Brixton by phone, email, website forms, messaging services, or in person. We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Who We Are And Scope Of This Policy

Rubbish Removal Brixton provides waste and rubbish removal services to domestic and commercial customers in the Brixton area and surrounding neighbourhoods. For the purposes of data protection law, we are the data controller of the personal data that we collect and use about you when you use our services or contact us.

This Privacy Policy applies to all Rubbish Removal Brixton customers in our service area, including individuals, households, landlords, managing agents, and businesses who engage us to provide rubbish removal or associated services.

Personal Data We Collect

We may collect and process the following categories of personal data about you when you contact us or use our services:

Contact and identification details, such as your full name, email address, telephone number and postal address for the property where rubbish removal is required or for billing correspondence.

Service and booking information, such as requested service type, description of items or waste to be removed, access instructions, preferred dates and times, and any special requirements you tell us about.

Payment and billing details, such as billing address, payment status, invoices, and transaction records. Where card payments are taken, we will use secure payment processors and will not store full card details on our systems.

Communications and correspondence, such as emails, messages, call notes and any feedback, reviews or complaints you submit to us.

Technical and usage data, where applicable, such as limited information about how you interact with our website or online forms, including the time and date of your visit and basic technical information sent by your browser or device. We do not knowingly collect more information than necessary for the provision and improvement of our services.

How We Collect Your Data

We usually collect personal data directly from you when you:

Request a quote or information about our services.

Book a rubbish removal service by phone, email, website form, or other contact method.

Communicate with us for customer service, complaint handling, or feedback.

Make payment or request an invoice or receipt.

We may also receive limited personal data from third parties, for example from landlords, letting or managing agents, or commercial clients who arrange rubbish removal at a property you occupy or manage. In such cases, the third party is responsible for ensuring they have an appropriate lawful basis to share your details with us.

Lawful Bases For Processing

We process your personal data only when we have a lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:

Performance of a contract: We process your data where it is necessary to provide a quote, take bookings, deliver rubbish removal services, manage your account and process payments.

Legal obligations: We may process certain data to comply with legal duties, such as record keeping for tax and accounting, regulatory reporting, and responding to lawful requests from authorities.

Legitimate interests: We may process your data where it is necessary for our legitimate business interests and where these are not overridden by your rights. This includes improving our services, managing and developing our business, handling customer enquiries and complaints, and ensuring security and fraud prevention.

Consent: In limited cases, we may rely on your consent, for example if you specifically ask us to contact you with marketing messages about our services. Where we rely on consent, you may withdraw your consent at any time by contacting us using the details provided in this Privacy Policy.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide quotes, book and deliver rubbish removal and related services at your requested address.

To communicate with you about your booking, including confirmations, updates, changes and follow up queries.

To process payments, issue invoices, and maintain accurate financial and transaction records.

To manage customer relationships, including dealing with enquiries, feedback, complaints and dispute resolution.

To improve our services, operations and customer experience, for example by analysing common queries or service patterns in an anonymised or aggregated way where possible.

To meet legal and regulatory requirements, such as record keeping and cooperating with lawful requests from authorities.

Data Sharing And Processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this policy and where appropriate safeguards are in place.

Service providers and processors: We may share your data with third party companies that provide services to us, such as IT support providers, secure payment processors, customer management or booking systems, accountants, and document storage or communications providers. These third parties act as data processors on our behalf, must only process your data under our instructions, and are required to protect your data in accordance with data protection law.

Operational partners: Where necessary to carry out your rubbish removal service, we may share limited data, such as your address and service details, with drivers, collection teams or subcontractors working under our supervision. They will only receive the information necessary to complete the job safely and effectively.

Legal and regulatory recipients: We may share data where we are required to do so by law, regulation, court order, or law enforcement request, or to protect our legal rights and the rights of others, such as in cases of suspected fraud or misuse of our services.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, and as required to meet legal, accounting or reporting obligations.

In general, we will retain core customer and transaction records for a minimum of six years after the end of the financial year in which your last transaction took place, to meet tax and accounting requirements and to respond to any legal claims.

Operational and enquiry records that are not required for legal or financial reasons will usually be kept for a shorter period, based on our business needs and the nature of the information. When your data is no longer needed, we will securely delete or anonymise it.

International Transfers

Where possible, we aim to store and process your personal data within the United Kingdom or the European Economic Area. If any of our service providers transfer or store your data outside these regions, we will require them to implement appropriate safeguards to protect your personal data, such as using standard contractual clauses or operating in countries recognised as providing an adequate level of data protection.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions:

Right of access: You may request a copy of the personal data we hold about you and information about how we process it.

Right to rectification: You may ask us to correct or complete inaccurate or incomplete personal data.

Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected and we have no other lawful basis to continue processing it.

Right to restriction of processing: You may request that we limit the way we use your data in certain situations, such as while we review a correction request or objection.

Right to data portability: Where we process your data based on your consent or a contract and by automated means, you may request that we provide it to you in a structured, commonly used and machine readable format, or transfer it to another controller where technically feasible.

Right to object: You may object to processing based on our legitimate interests. We will then assess your objection and stop processing unless we have compelling legitimate grounds to continue or need the data for legal claims.

Rights relating to consent: Where we rely on consent, you may withdraw it at any time, and we will stop processing your data for that purpose.

You can exercise your rights by contacting us using the details in this Privacy Policy. We may need to verify your identity before responding to your request and will respond within the time limits required by law.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures include limiting access to personal data to staff and service providers who need it for their work, maintaining appropriate physical and electronic security, and regularly reviewing our data handling practices.

Updates To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data protection practices. The current version will always apply to the personal data we hold and process about you. We encourage you to review this policy periodically to stay informed about how we handle your personal data as a Rubbish Removal Brixton customer.